Alienware is making me sad / mad.

I can’t tell you how much I want to buy an Alienware. Their cases look amazing, they have acoustic dampening (which may or may not be a scam like undercoating, but I want quiet), and they are usually on the cutting edge.

I’ve been planning to buy a really high-end desktop for quite some time now. I cannot figure out why Alienware doesn’t have a reasoanble configuration. So I asked them about adding another video card (for SLI) to an Alienware ALX (which supports SLI, but they don’t offer the new nVidia 9800gt2 or 9800gtx cards in an SLI configuration). I figured I’d just buy a second card (but it needs to match) and pop it in. This would also require an SLI bridge which normally comes with the motherboard, but I don’t know if they ship it. So this is the answer I got:

John L.: Hi, my name is John L.. How may I help you?
andrew busey: i want to buy a new alienware, but i want 9800gtx or 9800gt2 in SLI – can I add my own to the new A-51?
andrew busey: and if so will the SLI bridge ship with the computer and which 9800gt2 card do you guys use so I can get another one
andrew busey: or will you be offering it soon
John L.: As to whether we will offer it soon, I am unable to say as that information is not given ahead of time. Also adding it yourself would void the warranty.
andrew busey: adding a video card voids my warranty?
andrew busey: does that mean upgrading my video card voids my warranty?
John L.: Yes adding it on by yourself would. If you wish to upgrade it you would need to contact our tech support department for them to do it.

These guys are selling to the high-end, enthusiast market. This audience upgrades stuff in their PCs frequently. I’m pretty sure most of them don’t know it voids their warranty. If they did they probably wouldn’t buy Alienwares. Personally I’m guessing the CSR was just clueless, but I’m going to call and find out.

In the meantime, Alienware:

  • Please add an 9800gtx or 9800gt2 SLI option!
  • Please add an SSD option on the ALX. You have it on the ALX Crossfire – but frankly I’m not fond of ATI.

They also couldn’t answer questions about overclocking either. Very disappointing. Oh well.

Anyone that wants to recommend high-end PC makers that make quiet, very fast computers please post in the comments. Some of the guys I’ve looked at use these really obnoxious or cheesy cases, which sucks… but I’m running out of choices and I don’t really want to build it myself.

One last plea to Alienware: I want to give you guys my money. A lot of it. Please offer cutting edge configurations.


UPDATE: Please also read Alienware Redux.

One Comment

  • Reply Jack |

    It’s much easier to build your own and get what you want. There are some fantastic aircraft aluminum cases, as for sound dampening that can be accomplished by lining the cased the same materials uses but car audio installers.


So, what do you think ?